Working with the constant possibility of a CQC inspection in the background can be stressful. Ensuring your organisation and all your staff members are safe, effective, caring, responsive, and that the organisation is well-led can all be heavy responsibilities – even when you know you’re doing well.
Gail Wilson, Deputy Director of Clinical Services & Head of Education and Development,from St. Luke’s Hospice in Plymouth, which was recently been awarded an ‘Overall Outstanding’, spoke to us about achieving Outstanding CQC results in a short webinar.
Gail discussed the standards, procedures, initiatives and tools implemented by her organisation which resulted in such an impressive rating.
For a recording of the webinar please email mark.Baldwin@enterprisestudy.com