In my last blog I discussed reputation, and as I was scouring the internet for a suitable image to put on the blog, I came across a quote by Benjamin Franklin.
“It takes many good deeds to build a good reputation, and only one bad one to lose it.”
How true. If I think of this in the context of our organisation, Enterprise Study, I know that during many board meetings, leadership reviews and ISO audits, we discuss the importance of our customer service and support. We have even imbedded this into our sales strategy. Our reputation of having such top class service and support is something we trade on, and as such we value and protect. All that we do as a firm is demonstrated in the quality of how we do it, whether it’s our system design, sales process or aftersales support.
I wanted to ensure that I had the wording of this quote exactly right (you know how people on the internet can paraphrase!), and so started researching Benjamin Franklin quotes. Of course these are almost imbedded in our language nowadays, the sort of quotes that have been used and paraphrased so often you forget who they originally belong to, and are unfortunately often displayed as motivational posters in office space, usually back-dropped by snow topped mountains or crashing waves. However, in researching quotes from Benjamin Franklin, it reminded me what gems they are and how applicable they still are to our industry today!
As someone who has lived and breathed learning all their life; from the learning I have taken part in, to that which I have designed or developed for customers, to the huge global rollouts I have managed in the past; the integrity of the learning is paramount. For those in the learning industry we often talk about blended learning, personalisation of learning, gamification; the various buzz phrases to describe what Benjamin, over 250 years ago, summed up in a few simple words.
“Tell me and I forget, teach me and I may remember, involve me and I learn.”
So true! Just think of all the poor training that you’ve had delivered, hours of potential knowledge gone out of the window because it relied solely on one learning path. But in today’s world of tight training budgets, is it really possible for organisations to provide training that truly makes a difference, builds skills and knowledge in the long term, not just the short? Yes!
“By failing to prepare, you are preparing to fail.”
With just a little upfront investment of time and planning, organisations can get the most from their learning and truly imbed it into the workplace. You just need the right tools in place to help. You can even approach the holy grail of training analysis, “Return on Investment”.
Impossible I hear you say! Not so. Just look at our case study on Oxford University Hospitals and Southern Health NHS Trust on how much time and money was saved by ensuring staff had undertaken regular mandatory training, and that the delivery was imbedding in to work practices and the organisational culture.
How do you know if you have achieved successful learning and spent your budget wisely, if you don’t set out clear individual, department and organisational objectives at the beginning of any project? Delivery success should be more than “happy sheets”. And training should never be a sheep dip exercise. I dread to think how much time and money is wasted on teaching staff things they already know. Yes, for certain subject’s refreshers are essential, but knowledge verification can take the form of many interactions, not just another training course.
And here is one final gem for you…
“You may delay but time will not.”
If you would like to speak to Enterprise Study about systems to help with Learning Management, Knowledge Assurance Testing, Compliance, Verification of Skills, Training ROI, call us on 01245 254 254 or email firstname.lastname@example.org